Cart is empty 
At Cheapest Medstore Online, our top priority is customer satisfaction. We strive to offer our customers superior products at fair prices, and with that in mind, we have established our Refund and Money-Back policies.
For general consumer rights related to refunds, visit the Federal Trade Commission (FTC) refund guide.
We offer 100% money-back guarantees for the following situations:
- Untimely shipping of products
- Delivery of damaged products
For more details on our shipping process, please visit our Shipping and Delivery page.
Reshipment Policy
Since we take your health seriously, we also offer free product reshipment in the following cases:
- Dissatisfaction with our products or services
- Delivery of incorrect products due to an error on our side. Upon reviewing our database, we will reship the correct product to you.
- Delivery of damaged products
- Dispatch to an incorrect address due to a system error.
In the case of incorrect or damaged product delivery, you can submit a reshipment request, and we will reship the product free of charge.
Cancellations
You can cancel your order within 24 hours as long as it has not yet been dispatched from our end.
For more information on our payment options, please visit our Payment Methods page.
How to Request a Refund or Reshipment
Requesting a refund or reshipment is easy. Just follow these steps:
- Contact customer support at thedarkpharmacy@protonmail.com.
- Mention your order number and the reason for cancellation or reshipment in your request.
- Our customer support team will verify the details and track your order.
- Refund – If the order has not been dispatched or was dispatched to the incorrect address, we will initiate a refund.
- Reshipment – If the request meets our criteria, the product will be reshipped to you free of charge.
For more information on consumer rights and refund policies, you can refer to Consumer Protection Laws to understand your rights better.